FAQ
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Shipping policies
Free shipping on purchases over $100 CAD
Exchange policies for online shopping.
Our customers have 14 days for exchanges or refunds after purchasing a product.
Can I try on jewelry before buying it online?
We're always happy to welcome you to our jewelry store in Montreal if you'd like to try on a piece of jewelry before ordering.
Contact us for information and costs of this option, as they may vary from one model to another.
Can I get a refund on online purchases?
After purchasing a product, our customers have 14 days to return it.
What quality of silver do we offer?
Sterling silver 925.
What quality of gold do we offer?
Our jewelry are 18k gold plated.
What if my ring is the wrong size?
Complimentary product exchanges available, shipping costs are the responsibility of the client.
How can I find out my fingers size?
Take your ring size by following these steps:
1)Wrap string or paper around the root of your finger.
2) Use a pen to mark the point where the ends meet.
3) Using a ruler, measure the string or paper (mm), then divide by 3.14 (or Pi) to obtain the ring's diameter.
How long will the repair take?
Fast repair and cleaning, your jewelry will be ready on the next working day.
Is my payment safe?
The "https" prefix in front of our URL addresses guarantees a secure connection. We handle every transaction with maximum security, thanks to advanced SSL encryption technology.